ACRÍLICOS SABLÓN

Effective Date: October 20, 2026

This official Shipping Policy belongs to ACRÍLICOS SABLÓN, S.A. DE C.V., the Mexico-based home storage brand dedicated to turning messy, cluttered spaces into calm, easy-to-manage areas for every household. It outlines all standardized shipping terms, delivery timelines, fee rules, and related logistics arrangements for all orders placed through our official e-commerce platform www.acrilicossablon.com. As a brand with over 5 years of product experience, serving more than 75,000 happy customers across 130+ cities worldwide, we have built a reliable logistics system to make sure every one of our 310+ unique storage designs, from drawer dividers to underbed storage boxes, can be delivered to your doorstep in safe, perfect condition. If you have any questions about this policy, you can reach our support team anytime via email at [email protected], call us at +52 728 2877777, or send physical inquiries to our registered address at Av. Acueducto del Alto Lerma No. 12, Interior 4, Corredor Industrial Ocoyoacac.

1. Order Processing Timeline

Once you complete your payment for an order on our website, we will start processing your purchase within 1 to 2 business days. All orders go through three mandatory steps before being handed over to our partnered logistics carriers: inventory verification, product quality inspection, and secure protective packaging, to eliminate the risk of shipping out defective or damaged storage organizers. We do not process orders on weekends and official Mexican public holidays, which may add 1 to 2 extra days to the processing timeline for orders placed on these days. You will receive an automatic confirmation email immediately after your payment is verified, and a second notification with your unique tracking number as soon as your order is dispatched from our warehouse.

2. Shipping Coverage & Delivery Timeframes

We offer two distinct shipping options for customers based on their location:

Domestic Shipping Within Mexico

For all delivery addresses located in Mexico, we provide two shipping tiers:

• Standard Domestic Shipping: This low-cost option takes 3 to 7 business days for delivery after the order is dispatched. For customers located in remote suburban or rural areas outside major Mexican cities, the delivery may take up to 10 business days in rare cases.
• Express Domestic Shipping: This expedited service guarantees delivery within 1 to 3 business days after dispatch, for customers who need their storage organizers urgently.

Worldwide International Shipping

We provide reliable worldwide shipping that covers 130+ cities across the globe, as marked on our website homepage. International shipping delivery timelines vary based on the destination country:

• Orders shipped to the United States and Canada will arrive in 7 to 12 business days after dispatch.
• Orders shipped to most European, Southeast Asian, and South American countries will be delivered within 10 to 18 business days.
• For customers located in other remote regions, the maximum delivery window will not exceed 25 business days after order dispatch.

Please note that all estimated delivery timelines are reference values, and we cannot guarantee exact delivery dates in cases of unexpected customs clearance delays, extreme weather conditions, or unforeseen public events that are out of our control.

3. Shipping Fee Rules

Our shipping fee structure is transparent and clearly displayed at the checkout page before you confirm your payment, with no hidden extra charges:

• For all domestic orders within Mexico with a total value over 800 MXN, we offer completely free standard domestic shipping. For domestic orders below this threshold, the standard shipping fee is a flat 99 MXN, and the express domestic shipping fee is a flat 199 MXN.
• For international orders, the shipping fee is calculated based on the total weight of your ordered products and the distance to your destination country, and the exact fee will be automatically generated and shown to you at checkout before you complete the payment. We offer free international shipping for all orders with a total value over 150 USD.

All shipping fees paid at checkout only cover the logistics and transportation costs. For international orders, you may be required to pay local import duties, value-added taxes, or customs clearance fees that are imposed by your destination country’s government. These extra fees are the sole responsibility of the customer, and we recommend that you check your local customs policies before placing your order to avoid unexpected costs.

4. Package Tracking & Delivery Confirmation

Once your order is dispatched, you will receive the unique logistics tracking number and the official tracking link via email. You can enter this tracking number on our website’s order tracking page, or on the corresponding logistics carrier’s official website, to check the real-time location of your package at any time. We will also send you proactive email notifications at key stages of the delivery process, including alerts for package dispatch, package arrival at the local sorting center, and final out-for-delivery status updates.

When the logistics carrier attempts to deliver your package to your provided address, you or a trusted representative at the address will need to sign for the package to confirm successful delivery. If no one is available to receive the package at the first delivery attempt, the carrier will leave a delivery notice at your address and attempt a second delivery within the next 2 business days. If the package fails to be delivered after 3 consecutive attempts, it will be sent back to our warehouse, and you will need to contact our support team to arrange re-delivery, with the extra re-shipping cost covered by you.

5. Lost or Damaged Package Policy

We take full responsibility for all packages during the entire transportation process before you sign for the delivery:

• If you check the tracking information and confirm that your package is marked as lost by the logistics carrier, please contact our support team immediately. After we verify the loss status with the carrier, we can arrange a full free re-shipment of all your ordered products, or offer you equivalent store credit that never expires on www.acrilicossablon.com, based on your preference.
• If you find that the outer packaging of your package is severely damaged, or the storage products inside are broken due to improper logistics handling when you sign for the delivery, please take clear photos of the damaged package and damaged products within 48 hours after you receive the order, and send these materials to our support team. We will verify your submission within 3 business days, and arrange a free brand new replacement for all damaged items, with no extra cost required from your side.

6. Delivery Address Modification

You can modify your delivery address freely at any time before your order is dispatched from our warehouse, by updating the address in your account order page, or sending a modification request to our support team. Once the order has been handed over to the logistics carrier, address modification requests can only be processed if the carrier supports destination address adjustment services, and you will need to bear any extra address change fee charged by the carrier. We are not responsible for failed deliveries caused by you providing an incorrect, incomplete, or unreachable delivery address when placing your order.

Our team is committed to making your entire shopping experience effortless, from the moment you browse our storage product catalog to the day you receive your well-packed organizers and start tidying up your home. If you have any questions or concerns about your shipment, do not hesitate to contact our support team, and we will respond to your inquiry within 24 business hours to resolve any shipping-related issues for you.