Privacy Policy – ACRÍLICOS SABLÓN

Effective Date: October 20, 2026

Welcome to the privacy policy of ACRÍLICOS SABLÓN, S.A. DE C.V. This document outlines how we collect, use, store, disclose and protect your personal information when you access and use our official website www.acrilicossablon.com, browse our home storage product catalog, place orders, interact with our customer service team or participate in any of the services we provide through our platform. As a Mexico-based home storage brand dedicated to turning messy, cluttered spaces into calm, easy-to-manage areas for every household across the country, we prioritize the protection of your personal data and strictly comply with all applicable Mexican data protection regulations, as well as global privacy standards for e-commerce operations. This policy is designed to help you fully understand our practices related to your personal information, so please take the time to read through these terms carefully.

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality storage products and seamless shopping experience to you. The categories of information we may gather include the following:

‌Personal Identification and Contact Information‌: When you create an account on our website, complete a purchase, sign up for our newsletter, submit a contact form or reach out to our support team, we may collect your full name, email address ([email protected] is our official contact channel for you to send inquiries), phone number, and full delivery address including street name, interior number, industrial corridor or neighborhood details, city, postal code and country. For reference, our own registered physical address is Av. Acueducto del Alto Lerma No. 12, Interior 4, Corredor Industrial Ocoyoacac, and our official contact phone number is +52 728 2877777, which you can use to reach us for any privacy-related requests at any time.
‌Transaction and Payment Information‌: When you place an order for our products including our underbed storage boxes, drawer dividers, travel organizers, wall hooks and other home storage solutions, we will collect order details such as the products you select, order value, purchase history, shipping preferences, and delivery tracking information. For payment processing purposes, we work with trusted, PCI DSS-compliant payment processors, and we never store your full credit card, debit card or financial account details on our own servers.
‌Website Usage and Technical Information‌: When you browse www.acrilicossablon.com, we automatically collect certain technical information to optimize your browsing experience, including your IP address, browser type and version, device type, operating system, referring URLs, pages you visited on our site, time spent on each page, search terms you used on our platform, and other anonymized analytics data. We use cookies and similar tracking technologies to remember your shopping cart contents, save your preferred display language, and personalize the product recommendations we show you based on your browsing behavior.
‌Voluntarily Provided Information‌: You may choose to submit additional information to us when you leave a product review, participate in a promotional contest, submit a custom storage solution request, or communicate with us about issues related to your order. This information may include details about your home layout, your storage needs, household size, and other preferences that help us improve our product offerings to better fit real Mexican home layouts, which is the core mission of our brand.

2. How We Use Your Collected Information

All the information we collect is used for legitimate, clearly stated purposes that are aligned with our goal of delivering durable, warm functional style and everyday practical storage solutions to you. We use your information for the following use cases:

To process and fulfill your orders: This includes verifying your identity, processing your payment, arranging shipping to your provided address, sending you order confirmation emails, tracking number updates, and delivery notification alerts. We rely on your accurate contact and address details to make sure every one of our 75,000+ happy customers across 130+ cities worldwide can receive their selected storage organizers without unnecessary delays.
To provide and maintain our services: We use technical usage data to troubleshoot website errors, optimize page loading speeds, improve site functionality, and ensure that all features of www.acrilicossablon.com work smoothly for all users, no matter what device you use to access our store.
To personalize your shopping experience: We analyze your browsing and purchase history to recommend products that match your specific storage needs, for example suggesting our honeycomb drawer organizers if you have previously viewed our underwear and socks sorting solutions, or recommending our heavy duty waterproof underbed storage bags if you have been looking for blanket and clothes organization options. This personalization helps you quickly find the storage tools that fit your daily life and turn every messy drawer and cluttered shelf into a neat, easy-to-reach organized little space, as promised on our platform.
To send you operational and promotional communications: We will send you important service announcements such as updates to our terms of service, changes to our shipping policy, or notifications about product recalls if they apply to items you purchased. If you have explicitly opted in to receive our marketing newsletter, we will also send you updates about our new arrivals, exclusive deals, new product designs, and special offers. You can choose to unsubscribe from marketing communications at any time, free of charge, by clicking the unsubscribe link at the bottom of every promotional email we send, or by sending a request to our official contact email [email protected].
To provide effective customer support: When you reach out to our support team via phone at +52 728 2877777, email, or our online contact form, we use your collected information to quickly verify your account, look up your order history, and resolve your inquiries, returns, refund requests or other issues as efficiently as possible. Our goal is to make your daily tidying feel effortless, and responsive customer support is a core part of that experience.
To conduct internal business analysis and improve our products: We use aggregated, anonymized user data to analyze sales trends, identify popular product categories, plan new product designs, and optimize our inventory levels. This analysis helps us expand our collection of over 310 unique product designs, and maintain the 5+ years of product experience that has made us a trusted name in home storage across Mexico.
To comply with legal obligations: We may use and disclose your information when we are required to do so by applicable law, court order, or valid governmental request, or to protect the rights, property and safety of ACRÍLICOS SABLÓN, S.A. DE C.V., our customers, our employees, and the general public.

3. Sharing of Your Personal Information

We will never sell, rent or lease your personal information to third parties for their own marketing purposes without your explicit prior consent. We only share your necessary information with trusted third parties in the following limited circumstances:

‌Service Providers that support our operations‌: We share relevant information with carefully selected third party partners who help us run our e-commerce platform, including payment processors, shipping and logistics companies, cloud hosting providers, email delivery services, analytics tools, and website maintenance vendors. All of these service providers are required to sign strict data protection agreements with us, which mandate that they only process your personal information according to our explicit instructions, and implement sufficient security measures to protect your data from unauthorized access. For example, we share your delivery address and contact phone number with our partnered shipping carriers solely for the purpose of delivering your ordered storage products directly to your doorstep.
‌Business transfer scenarios‌: In the event that we undergo a merger, acquisition, reorganization, sale of all or part of our assets, or other similar business transaction, your personal information may be transferred as part of the transaction. We will require the new entity taking possession of your information to continue to abide by the terms of this Privacy Policy, and we will notify you via prominent notice on our website before any such transfer of your personal information takes place.
‌Legal and safety protection requirements‌: We may disclose your personal information if we believe in good faith that disclosure is necessary to comply with a binding legal requirement, respond to a verified legal claim, protect the safety of any person from imminent harm, address fraud or security breaches affecting our platform, or enforce our website Terms of Service and other user agreements.

4. Data Retention Period

We will only retain your personal information for as long as it is necessary to fulfill the specific purposes for which we originally collected it. For example:

We keep your order transaction information for as long as required by Mexican commercial and tax laws, which is typically 10 years after the completion of your purchase, to comply with accounting, auditing and regulatory obligations.
If you maintain an active user account on www.acrilicossablon.com, we will retain all the information associated with your account until you choose to delete your account, or until your account has been inactive for a period of 7 consecutive years.
For marketing communication records, we keep opt-in consent records for as long as you remain subscribed to our newsletter, and we keep opt-out records indefinitely to honor your preference to not receive promotional emails from us.
After the relevant retention period ends, we will securely delete, anonymize or irreversibly aggregate your personal information, in line with our internal data disposal policies.

5. Your Rights Over Your Personal Information

Under the applicable Mexican Federal Law for the Protection of Personal Data Held by Private Parties, as well as other global privacy regulations that may apply to you, you hold full set of rights over your personal information, including the following:

‌Right of Access‌: You can request a copy of all the personal information we hold about you, at no cost for the first request submitted within a 12 month period.
‌Right to Rectification‌: If you find that any of the information we have about you is incomplete, inaccurate or outdated, you can submit a request to us, and we will correct it promptly without any unnecessary delay. For example, if you move to a new address, you can update your delivery details directly in your account settings, or contact us to help adjust your records.
‌Right to Erasure (Right to be Forgotten)‌: You can request that we delete all of your personal information from our systems, under circumstances including when the information is no longer necessary for the original purposes we collected it for, when you withdraw your consent for us to process your data, or when our processing of your information violates applicable legal provisions. We will honor your erasure request, except when we are legally required to retain certain information to comply with tax, commercial or other regulatory obligations.
‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend the processing of your personal information, for example when you contest the accuracy of your data, when you have identified that our processing activities are unlawful, or when we no longer need the data for our original purposes but you require us to keep it for legal claim purposes.
‌Right to Data Portability‌: You can request that we provide all the personal data you have submitted to us, in a structured, commonly used, machine-readable format, and you can request us to transfer this data directly to another data controller where technically feasible.
‌Right to Object‌: You can object to our processing of your personal information at any time, for reasons related to your specific situation, including objecting to our use of your data for direct marketing purposes.

You can exercise any of these rights at any time by sending a clear, signed request to our designated data protection contact, via email at [email protected], or via physical mail sent to our official address at Av. Acueducto del Alto Lerma No. 12, Interior 4, Corredor Industrial Ocoyoacac, or via phone call to our team at +52 728 2877777. We will respond to your request within a maximum of 15 business days from the date we verify your identity, and we will never charge you any fee for submitting and processing your legitimate privacy rights requests, unless your request is manifestly excessive, repetitive or unfounded.

6. Data Security Measures

At ACRÍLICOS SABLÓN, S.A. DE C.V., we take the security of your personal information extremely seriously, and we have implemented a comprehensive set of administrative, technical and physical security measures to protect your data from unauthorized access, accidental loss, alteration, disclosure or destruction:

All sensitive personal information transmitted between your browser and our website is encrypted using industry standard TLS 1.3 protocols, to ensure that no third party can intercept your data during transmission.
All our servers that store user personal information are hosted in secure, SOC 2 compliant data centers, with 24/7 physical access monitoring, firewalls, and regular security patch updates.
Our internal team only has access to your personal information on a strict need-to-know basis. All of our staff that handle user data have completed mandatory data protection training, and are bound by strict confidentiality agreements.
We conduct regular periodic security audits, vulnerability scanning and penetration testing of our website and internal systems, to identify and fix any potential security risks as early as possible.
In the extremely unlikely event of a personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant Mexican data protection authority within 72 hours after we become aware of the breach, in full compliance with applicable legal requirements.

While we do our absolute best to protect your personal information, please note that no security system is completely infallible, and we cannot guarantee absolute 100% security of your data. We will always act proactively to minimize any potential risks associated with data processing.

7. Children’s Privacy

Our e-commerce platform at www.acrilicossablon.com is intended for use by adults aged 18 years or older. We do not knowingly collect any personal information from children under the age of 13. If you are a parent or legal guardian, and you believe that your child has submitted personal information to us without your consent, please contact us immediately via our email [email protected], and we will promptly delete that information from all our servers and records.

8. Third Party Links

Our website may contain links to third party websites, such as our partnered social media pages, payment processor portals, or complementary product recommendation platforms that are not operated or controlled by ACRÍLICOS SABLÓN, S.A. DE C.V. Please note that we hold no responsibility for the privacy practices, content or policies of these third party sites. We encourage you to review the separate privacy policy of every website you visit after leaving our platform, before you submit any personal information to those external services.

9. International Data Transfers

As a brand that offers worldwide shipping to customers in over 130 cities across the globe, in some limited cases, your personal information may be transferred to countries outside of Mexico, to our trusted service providers located in other regions. Whenever we conduct these international data transfers, we will implement appropriate safeguards to ensure that your personal information receives the same level of data protection that is required under Mexican data protection law, including using standard contractual clauses approved by the relevant authorities, or working with providers located in jurisdictions that are recognized to have adequate data protection regulations.

10. Updates to This Privacy Policy

We may occasionally update and revise this Privacy Policy from time to time, to reflect changes in our business operations, new legal requirements, or new features that we introduce to our website. When we make material changes to this policy, we will update the “Effective Date” at the top of this page, and we will post a prominent notification on the homepage of www.acrilicossablon.com to inform all users about the upcoming revisions before they take effect. We will never apply material changes to this policy retroactively without your explicit consent. Your continued use of our website and our services after the effective date of the revised policy will be considered as your acknowledgement and agreement to the updated terms.

11. How to Contact Us For Privacy Inquiries

If you have any questions, concerns, or complaints about this Privacy Policy, or about our personal information processing practices, you can reach out to our dedicated data protection team through any of the following channels:

Official Contact Email: [email protected]
Physical Mailing Address: Av. Acueducto del Alto Lerma No. 12, Interior 4, Corredor Industrial Ocoyoacac, ACRÍLICOS SABLÓN, S.A. DE C.V.
Contact Phone Number: +52 728 2877777

We will review and respond to all your privacy related inquiries as quickly as possible, and we will work with you to resolve any issues you may have about how we protect your personal data. If you are not satisfied with our response to your request, you also have the right to submit a complaint to the National Institute of Transparency for Access to Information and Personal Data Protection (INAI), the official Mexican data protection regulatory authority.

At ACRÍLICOS SABLÓN, S.A. DE C.V., we believe that a tidy home leads to a calm daily life, and that respect for your privacy is the foundation of a trustworthy long term relationship with every single one of our customers. We will always honor the trust you place in us when you choose to shop for storage organizers on our platform, and we will continuously work to improve our privacy protection practices to keep your personal information safe, secure, and used only for the purposes that you agreed to.