ACRÍLICOS SABLÓN

acrilicossablon

Effective Date: October 20, 2026

Welcome to the official Refund and Returns Policy of ACRÍLICOS SABLÓN, S.A. DE C.V., the Mexico-based home storage brand dedicated to turning every messy drawer and cluttered shelf into a neat, easy-to-reach organized little space. This policy outlines all standardized terms for product returns, exchange processes, and eligible refund scenarios for orders placed through our official e-commerce platform www.acrilicossablon.com. Our core priority is delivering durable, warm functional style and everyday practical storage tools to all of our 75,000+ happy customers across 130+ cities worldwide, and this policy is designed to create a fair, transparent return and resolution experience for every shopper, with explicit clarification that pure “refund only” requests without product return are not permitted under any circumstances. For any questions related to this policy, you can reach out to our support team via email at [email protected], call us directly at +52 728 2877777, or send physical inquiries to our registered address at Av. Acueducto del Alto Lerma No. 12, Interior 4, Corredor Industrial Ocoyoacac.

1. Core Policy Rule: No Refund-Only Requests Are Accepted

To ensure operational fairness for both our customers and our brand, we strictly do not process any “refund only” applications that do not include the full return of the purchased product. This rule applies to all order scenarios, including but not limited to orders that customers claim have quality defects, orders that customers state they never received, orders that customers describe as damaged during shipping, and orders where customers state they no longer need the purchased storage organizers. We will never issue full or partial monetary refunds without you returning the corresponding physical product to our designated warehouse, except for the extremely limited circumstances clearly specified in this policy. All unreturned products remain your legal property, and no corresponding refund request will be approved for any such items.

2. General Return Eligibility Criteria

You are eligible to initiate a return request within 30 calendar days from the date you successfully receive your ordered product. To qualify for our return process, all returned items must meet the following requirements:

  1. The product must be in its original, unused, resellable condition, with all original packaging, tags, user manuals and included accessories intact. We do not accept returns of storage organizers that have been assembled, installed, modified, stained, damaged by improper use, or exposed to water and other corrosive substances.
  2. Return requests must be submitted through our official website return submission portal, or sent to our support team via our official contact email, within the 30-day eligibility window. Return requests submitted after the 30-day period will not be approved for any reason.
  3. You must provide a valid order number, clear photos or short videos that show the full appearance and status of the product you intend to return, to help our support team verify your return application quickly.

All of our product lines, including drawer dividers, travel organizers, underbed storage boxes, wall hooks and all other 310+ unique storage designs in our catalog, are covered under this return eligibility rule.

3. Approved Return Process Step by Step

  1. ‌Submit return request‌: Fill in the return application form on the “My Orders” page of your registered account on our website, or send a formal request to our support team with your order number, the name/sku of the product you want to return, and a brief description of your return reason. Our team will review your application and send you an official approval notification, along with the designated return shipping address, within 3 business days after receiving your request.
  2. ‌Ship back the product‌: Pack the product securely using appropriate protective packaging to avoid damage during return transit, then send it to the designated address we provided. You will need to bear the full cost of return shipping, unless the return is caused by our confirmed error, such as us shipping you the wrong product or the product having an inherent factory quality defect. We strongly recommend you use a tracked, insured shipping service, so that you can track the delivery status of your returned package and avoid package loss disputes.
  3. ‌Warehouse inspection and verification‌: Once our team receives your returned package, our quality inspection staff will check the product against our return eligibility criteria within 5 business days. We will send you a notification email to confirm the verification result.
  4. ‌Resolution after successful verification‌: After we confirm that your returned product meets all eligibility requirements, you can choose to receive an equivalent store credit that never expires on our platform, or exchange the returned item for another storage product of the same or higher value (you only need to pay the price difference if you select a higher-value item). We will never issue a direct monetary refund to your original payment method unless we confirm that we are completely unable to provide a replacement product or store credit that meets your reasonable needs.

4. Special Exception Scenarios

In extremely rare limited cases, we will cover the cost of return shipping and arrange free replacement for you, no extra steps required:

  • When you receive a product with confirmed factory quality defects that cannot be repaired or used normally, and we confirm that no return action is needed after reviewing the photos and videos you submitted, we will send you a brand new identical replacement product at no extra cost.
  • When our team made an explicit shipping error and sent you a product completely different from the item you ordered, we will arrange free re-delivery of the correct product you purchased after you provide proof of the wrong item.

Even under these two scenarios, we will never issue a pure refund without you confirming receipt of the replacement product, which strictly aligns with our no refund-only policy.

5. Non-Eligible Return Situations

The following situations are not eligible for return, exchange, store credit or any other form of resolution under this policy:

  • Products that were purchased during final clearance flash sales and are marked “non-returnable” on the product detail page.
  • Custom made, size-modified storage products that are produced specifically according to your personal submitted requirements.
  • Products that show obvious signs of human damage, improper use, or normal wear and tear after long term daily use.
  • Return requests submitted over 30 calendar days after the delivery confirmation date of your order.

If you have any questions about our return and refund policy, please contact our support team anytime, we will reply to your inquiry within 24 working hours. Our goal is to make your daily tidying experience completely effortless, and this clear policy helps us guarantee that every customer receives the high quality home storage organizers that meet their expectations.